PDF accessibility, remediation, pricing, and API questions
Answers for teams deciding how to check PDFs, remediate accessibility issues, manually review complex files, export verifiable accessible PDFs, and use Smart PDF RAG output in developer workflows.
PDF Accessibility FAQ
Questions about checking existing PDFs and turning them into accessible documents.
What does PDFAccessibility.ai do for inaccessible PDFs?
PDFAccessibility.ai checks PDFs for accessibility barriers, routes common issues through automated remediation, supports manual review for complex items, and exports corrected PDFs that can be re-checked outside the product.
Which accessibility standards does the workflow support?
The workflow is oriented around WCAG, PDF/UA, Section 508, ADA, and EN 301 549 expectations, including tags, reading order, headings, tables, links, document language, metadata, and image alternative text.
Do I need the original source document?
No. The product is designed for existing PDFs, including legacy files where the original Word, PowerPoint, InDesign, or source document is not available.
Remediation accuracy FAQ
How automation, review flags, and complex files are handled.
How accurate is automatic PDF remediation?
Automatic remediation is designed to be about 90% accurate for most common PDFs. Complex layouts, unusual tables, scanned pages, charts, forms, or ambiguous reading order may still need manual review before export.
Does the product pretend every PDF is automatically finished?
No. The workflow should flag complex PDFs for review instead of hiding uncertainty. Automation handles the common fixes, while the manual editor is the fallback for issues that require human judgment.
What types of issues can be remediated automatically?
Common automatic repairs include document structure tags, headings, reading order, metadata, language, lists, table structure, and image alt-text workflow support. Some visual or source-design problems still need the document creator to update the source file.
Manual editing FAQ
The guaranteed fallback path when automation is not enough.
What can users fix in the manual editor?
Manual review is intended for tags, roles, heading levels, reading order, accessible text, image alt text, tables, and review items that automation cannot safely decide on its own.
Do manual edits affect the exported PDF?
Yes. Manual edits must physically affect the exported PDF rather than only changing an internal score or dashboard state. The final artifact should contain the corrected tags, reading order, metadata, or alt text.
When should a PDF be manually reviewed?
Use manual review for complex tables, charts, forms, scanned or OCR-heavy files, unusual layouts, ambiguous reading order, or any document where the automated result needs human verification before delivery.
Export validation FAQ
How teams confirm the final file is actually fixed.
How do I know the exported PDF is accessible?
After remediation, re-check the exported PDF. The goal is a physically corrected file that can pass an industry PDF/UA and WCAG validation workflow with no blocking errors.
Can advisory notices still appear after export?
Yes. A file can have optional advisory notices while still passing required blocking checks. Advisory items should be separated from true compliance-blocking errors so teams know what must be fixed before delivery.
Is the score enough to prove compliance?
No. Scores are useful for workflow, but final confidence comes from the exported PDF itself: tags, metadata, reading order, alt text, and structure must exist in the file and be externally verifiable.
Pricing and limits FAQ
How product tracks, bundles, and plan boundaries work.
Are PDF Accessibility and Developer API separate products?
Yes. PDF Accessibility plans are for checking, remediation, manual editing, and accessible PDF export. Developer API plans are for Smart PDF RAG parsing, JSON, Markdown, bounding boxes, and API usage.
Can one account use both products?
Yes. Bundle and Enterprise options can include both PDF Accessibility and Developer API access. Paid users should see the workspace for the product they purchased, while bundle users may see both.
Where should I compare plan limits?
Use the pricing page for current product-fit guidance, limits, example usage scenarios, and billing questions. Enterprise teams can contact support for higher volume or workflow-specific requirements.
Developer API FAQ
Questions for teams building search, RAG, and document intelligence workflows.
What does the Developer API return?
The Developer API is designed for structured PDF output such as JSON, Markdown, headings, paragraphs, table data, reading order, page references, and bounding boxes for search and RAG pipelines.
Is the API the same as the accessibility remediation product?
No. The API/RAG product focuses on structured extraction for developers. The PDF Accessibility product focuses on fixing and exporting accessible PDFs. Some teams may need both, but they are separate paid product tracks.
What is the best first API use case?
A strong first use case is converting PDFs into structured JSON and Markdown with page-level citation data so downstream search, review, or RAG systems can retrieve and cite content more reliably than plain text extraction.
Smart PDF RAG output FAQ
How extracted structure supports AI and search systems.
Why is Smart PDF RAG different from plain text extraction?
Plain text often loses hierarchy, tables, page context, and visual position. Smart PDF RAG output keeps structure such as headings, tables, reading order, and bounding boxes so retrieval systems have better context.
Can the output be used for page-level citations?
Yes. The structured output is intended to preserve page references and layout metadata so search and RAG workflows can point users back to the source PDF location.
Is Smart PDF RAG only for accessibility teams?
No. It is useful for developers, AI product teams, document intelligence workflows, knowledge-base ingestion, legal or policy review, and any system that needs structured PDF content instead of unorganized text.
Privacy/security FAQ
How document handling and account controls should be evaluated.
Are documents processed in an authenticated workspace?
Production workflows should use authenticated workspaces, secure transport, access controls, and retention policies appropriate for business documents. Use Enterprise support for organization-specific data handling requirements.
Should I upload sensitive documents to the free checker?
Use the same judgment you would use with any online document tool. For sensitive, regulated, or confidential files, use an authenticated paid workspace or contact the team about security and retention requirements before uploading.
Can access be limited by product track?
Yes. The intended account model keeps PDF Accessibility and Developer API access separate unless a user has a bundle or Enterprise plan that includes both products.
Billing/cancellation FAQ
Common subscription and account questions.
Can I cancel a paid plan?
Yes. Paid subscriptions should be cancellable through the billing flow. If you need help with account or billing access, contact support from the workspace or email the team.
Can I upgrade from one product to both products?
Yes. Teams that start with one product can move to a bundle or Enterprise setup if they need both accessible PDF export and Smart PDF RAG/API output.
Do unused documents or API usage roll over?
Plan-specific usage rules should be checked on the pricing page or in your account. Enterprise plans can be tailored for higher-volume document queues or API workloads.
Enterprise/support FAQ
Questions for larger teams and operational workflows.
Who should use Enterprise?
Enterprise is best for organizations with high document volume, multiple operators, batch remediation needs, strict validation workflows, custom API usage, or security and procurement requirements.
Can the workflow support agencies or remediation teams?
Yes. The product is designed around a repeatable check, remediate, manual review, re-check, and export workflow that can support teams handling document backlogs for clients or departments.
How do I contact support?
Use the support page if you have workspace access, or email [email protected] for product, billing, API, or Enterprise questions.
Still choosing a workflow?
Start with a free accessibility check, then choose a PDF Accessibility plan, Developer API plan, or bundle based on whether you need fixed PDF exports, structured RAG output, or both.